Privacy Policy

Last updated: 22.11.2025

This Privacy Policy explains how we collect, use, and protect your information when you visit https://elvan.support (the “Website”) and join our waitlist for Elvan (the “Service”).

By using the Website, you agree to the collection and use of information in accordance with this policy.

1. Who we are

Elvan (“we”, “us”, or “our”) operates the Website and the waitlist for our upcoming product. If you have any questions about this policy or your data, you can contact us at: elvan.chatbot@gmail.com.

2. Information we collect

Email address

When you join our waitlist, you provide your email address.

Usage and analytics data

When you use the Website, we automatically collect certain information through Firebase Analytics, such as:

• IP address and approximate location
• Device and browser information
• Pages visited, time spent, and interactions with the Website

We do not intentionally collect information from children under 16. Our Website is intended for adults.

3. How we use your information

We use your information to:

• Manage and operate our waitlist
• Send you product updates, marketing emails, and beta invitations
• Improve and optimize the Website and our marketing
• Understand how visitors use the Website (via analytics)

We process your personal data based on your consent (for example, when you join the waitlist) and our legitimate interests (such as improving our Website and Service).

4. Service providers and data sharing

We may share your information with trusted third-party service providers who help us operate the Website and communicate with you:

• Firebase Analytics (Google) – used for analytics and usage statistics.
• MailerLite – used to manage our waitlist and send emails (product updates, marketing emails, beta invites).

These providers process your data only on our behalf and according to our instructions. We do not sell your personal data. We may also disclose information if required by law, to protect our rights, or in connection with a business transaction (such as a merger or acquisition).

5. International transfers

Our service providers (such as Firebase and MailerLite) may process your information in other countries, including outside Türkiye, the EU/UK, and California. Where required, we take reasonable steps to ensure that appropriate safeguards (such as contractual protections) are in place.

6. Data retention

We keep your personal data only for as long as necessary for the purposes described in this policy, including:

• Your email: kept while you are on the waitlist or until you unsubscribe or request deletion.
• Analytics data: retained according to our analytics providers’ retention settings.

We may retain certain information longer if required by law or to resolve disputes.

7. Your rights

Depending on your location (including if you are in the EU/EEA, UK, or California), you may have some or all of the following rights:

• Access – request a copy of the personal data we hold about you.
• Correction – request that we correct inaccurate or incomplete data.
• Deletion – request that we delete your personal data.
• Restriction – request that we limit how we use your data.
• Objection – object to certain types of processing (for example, direct marketing).
• Portability – request that we provide your data in a structured, commonly used format.
• Withdrawal of consent – withdraw your consent at any time (for example, by unsubscribing from our emails).

To exercise any of these rights, contact us at elvan.chatbot@gmail.com. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

8. Email communications

If you join our waitlist, we may send you product updates and announcements, marketing emails and relevant content, and invitations to join beta programs and early access. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at elvan.chatbot@gmail.com.

9. Security

We use reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. Changes are effective when posted on this page.